Position Title: Front Office Receptionist/ Medical Assistant

Classification: Nonexempt

Supervisor: Office Manager

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities or requirements of this position. Employees are expected to perform other functions as assigned or requested to further support the organization’s mission.

Position Summary

Front office receptionist is responsible for ensuring all necessary documents are completed correctly and filed in each of the patient’s charts. Answers Phones and makes appointments for patients according to standardized procedures.

Essential Position Responsibilities

Greets patients and screens for program eligibility

Check patients in by verifying their appointment time, asking patients to sign in, and giving appropriate forms to complete

Confirm patient eligibility for medical insurance coverage

Make appointments for patients on the phone or in person according to standardized procedures; confirms future patient appointments

Assist in rescheduling patients as necessary

Answer calls within prescribed time and always maintains professional, effective and polite communication.

Ability to file and pull charts as necessary.

Appropriately routes calls, takes complete messages.

Enters data in the computer system to update patients’ information.

Collects co-payments and prepares receipts; responsible for cash box.

Assist the clinician in following up with broken appointments, routing follow-up care by contacting patients via telephone or mail and documenting the information in the medical records and appropriate logs.

Maintains confidentiality of patient information and medical records according to HIPPA guidelines.

Interacts with patients, physicians, staff, vendors, and visitors in ways that demonstrate caring and reflect the IMC mission and philosophy.

Fosters an environment that promotes trust and cooperation among all staff of IMC

Attends IMC meetings as required

Other duties as assigned.


Ability to remain organized while managing multiple details

Bilingual in English/Spanish and ability to read and write in both languages

Ability to communicate effectively

Ability to relate to people from different socio-economic backgrounds

Ability to handle multiple tasks

Medical terminology

Assist Nurse Practitioner with paperwork

Assist Nurse Practitioner with injections

B-12 injections

Draw Blood

Knowledge of HIPAA privacy and confidentiality practices. Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written communication skills.

Punctuality and excellent attendance required.

Professional demeanor and appearance is a must.

Excellent customer service skills required.

Prior work experience in Community Clinic or Doctor’s office preferred.

Education and Experience

High School Diploma or equivalent

Prior work experience in Community Clinic or Doctor’s office preferred.

Graduation from an accredited Medical Assistant Program; Medical Assistant certification preferred

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Physical Requirements

Position requires prolonged hours of sitting at a computer; ability to lift up to 20 pounds

Travel Requirements

Occasional travel to local meetings and trainings